Valo ("Licensed Application") is a piece of software created to provide users with an AI-powered personal coaching experience to help them navigate relationship challenges, process difficult emotions, and work toward personal growth and healing — and customized for mobile devices ("Devices").
Users interact with the Application through daily structured conversation sessions — called waves — with an AI coach named Marcus or Sera, who delivers personalized guidance, behavioral challenges, pattern recognition, and progress tracking tailored to each user's specific situation. The Application's primary goal is to help users move from emotional distress to clarity, healing, and independence — including independence from the Application itself.
The Application also provides the following features:
The Application is intended solely for personal use by individuals seeking guidance through relationship difficulties and is not a substitute for professional mental health care, therapy, or medical advice of any kind.
4.1 Valo App is not obligated, expressed or implied, to provide any maintenance, technical, or other support for the Licensed Application.
4.2 Valo App and the End-User acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.
The Licensed Application may provide you with the opportunity to create, submit, post, display, transmit, or broadcast content and materials, including text, writings, audio, photographs, graphics, comments, suggestions, or personal information (collectively, "Contributions").
When you create or make available any Contributions, you represent and warrant that:
Any use of the Licensed Application in violation of the foregoing violates this License Agreement and may result in termination or suspension of your rights to use the Licensed Application.
You agree that we may access, store, process, and use any information and personal data that you provide in accordance with the terms of the Privacy Policy and your choices including settings.
By submitting suggestions or other feedback regarding the Licensed Application, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights associated with them. We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions and expressly agree to exonerate us from any and all responsibility regarding them.
The Company's responsibility in the case of violation of obligations and tort is limited to intent and gross negligence. Only in case of a breach of essential contractual duties (cardinal obligations) will the Company also be liable in case of slight negligence. In any case, liability will be limited to the foreseeable, contractually typical damages. The limitation mentioned above does not apply to injuries to life, limb, or health.
The Company takes no accountability or responsibility for any damage caused by a breach of duties according to the Scope of License of this Agreement. To avoid data loss, the user is required to make use of backup functions of the Application to the extent allowed by applicable third-party terms and conditions of use.
The Company takes no accountability or responsibility in case of:
8.1 Licensor warrants that the Licensed Application is free of spyware, trojan horses, viruses, or any other malware at the time of Your download. Licensor warrants that the Licensed Application works as described in the user documentation.
8.2 No warranty is provided for the Licensed Application that is not executable on the device, that has been unauthorizedly modified, handled inappropriately or culpably, combined or installed with inappropriate hardware or software, used with inappropriate accessories, regardless if by Yourself or by third parties, or if there are any other reasons outside of Valo App's sphere of influence that affect the executability of the Licensed Application.
8.3 You are required to inspect the Licensed Application immediately after installing it and notify Valo App about issues discovered without delay by email. The defect report will be taken into consideration and further investigated if it has been emailed within a period of 14 days after discovery to support@joinvalo.com.
8.4 If we confirm that the Licensed Application is defective, Valo App reserves a choice to remedy the situation either by means of solving the defect or substitute delivery.
8.5 In the event of any failure of the Licensed Application to conform to any applicable warranty, You may notify Apple, and Your Licensed Application purchase price will be refunded to You. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application.
8.6 If the user is an entrepreneur, any claim based on faults expires after a statutory period of limitation amounting to twelve (12) months after the Licensed Application was made available to the user. The statutory periods of limitation given by law apply for users who are consumers.
Valo App and the End-User acknowledge that Valo App — and not Apple — is responsible for addressing any claims of the End-User or any third party relating to the Licensed Application or the End-User's possession and use of that Licensed Application, including but not limited to:
You represent and warrant that You are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country, and that You are not listed on any US Government list of prohibited or restricted parties.
COPPA: The Application is designed for users aged 16 and older and does not knowingly collect personal information from individuals under the age of 16, in compliance with the Children's Online Privacy Protection Act (COPPA).
CCPA: The Application collects and processes personal information from users located in California in compliance with the California Consumer Privacy Act (CCPA). California residents have the right to know what personal information is collected, request deletion of their personal information, and opt out of the sale of their personal information. Valo does not sell user personal information. California residents may exercise their rights by contacting support@joinvalo.com.
HIPAA: The Application is not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and does not provide medical services, mental health treatment, or healthcare of any kind. Users should not share information through the Application that they believe to be protected health information under HIPAA.
GDPR: The Application processes personal data of users in the European Union and United Kingdom in accordance with the General Data Protection Regulation (GDPR) and UK GDPR. Users in the EU and UK have the right to access, correct, delete, and port their personal data. To exercise these rights contact support@joinvalo.com.
For general inquiries, complaints, questions, or claims concerning the Licensed Application, please contact:
The license is valid until terminated by Valo App or by You. Your rights under this license will terminate automatically and without notice from Valo App if You fail to adhere to any term of this license.
Upon License termination, You shall stop all use of the Licensed Application and destroy all copies, full or partial, of the Licensed Application.
Valo App represents and warrants that it will comply with applicable third-party terms of agreement when using the Licensed Application — including the terms of Anthropic, Stripe, RevenueCat, and Apple.
In accordance with Apple's instructions for minimum terms of developer's End-User License Agreement, Apple and its subsidiaries shall be third-party beneficiaries of this End User License Agreement. Upon Your acceptance of the terms and conditions of this License Agreement, Apple will have the right to enforce this End User License Agreement against You as a third-party beneficiary thereof.
Valo App and the End-User acknowledge that, in the event of any third-party claim that the Licensed Application or the End-User's possession and use of that Licensed Application infringes on the third party's intellectual property rights, Valo App — and not Apple — will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claims.
This License Agreement is governed by the laws of the State of California, United States, excluding its conflicts of law rules.
⚠️ Valo is not a licensed mental health provider, therapist, psychologist, counselor, or medical professional of any kind.
All content generated by the Application — including AI coaching conversations, mini goals, behavioral challenges, pattern tracking, and all other features — is provided for personal growth and informational purposes only and does not constitute medical advice, psychological treatment, therapy, or any form of licensed mental health care.
Users are solely responsible for any decisions, actions, or outcomes resulting from their use of the Application or any content generated within it. Valo assumes no liability whatsoever for any direct, indirect, incidental, consequential, emotional, psychological, or financial damages arising from the use of or reliance on any content provided through the Application.
If you are experiencing a mental health crisis, suicidal ideation, thoughts of self-harm, or require emergency assistance: contact a qualified mental health professional immediately, or call or text 988 (Suicide and Crisis Lifeline).
By using Valo you explicitly acknowledge that the Application is not a substitute for professional mental health care and that you use the service entirely at your own discretion and risk.
All coaching content, responses, observations, reframes, behavioral challenges, and recommendations delivered through the Application are generated by artificial intelligence — specifically Anthropic's Claude language model. AI-generated content may occasionally be inaccurate, incomplete, inconsistent, or inappropriate for your specific situation.
Valo App does not guarantee the accuracy, completeness, suitability, or appropriateness of any AI-generated content. The AI coach does not have professional training, licensure, or certification of any kind. Users should exercise independent judgment when interpreting or acting on any content generated within the Application.
Anthropic's processing of user data through the Claude API is governed by Anthropic's own privacy policy and terms of service, available at anthropic.com.
All purchases made through the Apple App Store are subject to Apple's refund policy. Valo App does not process refunds directly for App Store purchases. To request a refund please visit reportaproblem.apple.com.
Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date through your Apple App Store account settings. Valo App does not have the ability to cancel subscriptions on your behalf — cancellation must be done through Apple.
Valo App may issue refunds at its sole discretion in the following circumstances:
Refund requests may be submitted to support@joinvalo.com and will be reviewed within 5 business days.
In the event of a merger, acquisition, or sale of assets, user data — including all personal information, conversation history, and account data — may be transferred to the acquiring entity as part of that transaction.
Users will be notified via email at least 30 days prior to any such transfer and will have the option to request permanent deletion of their data before the transfer occurs by contacting support@joinvalo.com.
Users agree to engage with the Application honestly and in good faith. Submitting false or deliberately misleading information during onboarding or in conversations with the AI coach undermines the effectiveness of the program and constitutes a violation of this Agreement.
Users may not attempt to manipulate, jailbreak, or override the AI coaching system through their inputs. Users may not use the Application to generate content for commercial purposes, redistribute AI-generated coaching content, or attempt to replicate Valo's coaching methodology.
Valo App reserves the right to terminate accounts that violate this Agreement without refund.
16.1 If any of the terms of this Agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid terms will be replaced by valid ones formulated in a way that will achieve the primary purpose.
16.2 Collateral agreements, changes, and amendments are only valid if laid down in writing. The preceding clause can only be waived in writing.